Terms of Service
1. OUR SERVICES
Support Buddy AI ("we," "us," or "our") provides an AI embeddable Chat Widget service ("Service") designed to enhance customer support interactions for businesses. Our Service includes features such as real-time chat, automated responses, and data analytics to optimize customer engagement and satisfaction.
We strive to maintain the availability and quality of our Service; however, we do not guarantee uninterrupted or error-free operation. In the event of maintenance or upgrades, we will provide advance notice whenever possible to minimize disruption.
It is important to note that our Service relies on the accuracy and timeliness of user-provided information and integration with third-party platforms. We encourage users to regularly update and review their account settings and configurations.
2. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights associated with the Service, including software, trademarks, logos, and content, are owned by Support Buddy AI. Users are granted a limited, non-exclusive, and non-transferable license to use the Service for its intended purpose.
Users agree not to reverse engineer, modify, or create derivative works based on the Service without our explicit consent. Any unauthorized use of our intellectual property may result in legal action and termination of access to the Service.
In the event that users provide feedback, suggestions, or ideas related to the Service, they acknowledge that such submissions become our exclusive property and may be used for product enhancement or marketing purposes.
3. USER REPRESENTATIONS
By accessing or using our Service, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into these Terms of Service. You agree to comply with all applicable laws and regulations regarding your use of the Service.
Users are responsible for maintaining the confidentiality of their account credentials and agree to notify us immediately of any unauthorized use of their account. We reserve the right to suspend or terminate accounts found in violation of these terms.
Furthermore, users acknowledge that the accuracy and completeness of the information they provide, including personal and business details, are essential for the effective operation of the Service.
4. USER REGISTRATION
To access certain features of the Service, users may be required to register an account. During registration, users agree to provide accurate, current, and complete information. Failure to do so may result in the suspension or termination of your account.
Upon registration, users will create login credentials and are responsible for maintaining the confidentiality of this information. You agree to notify us immediately of any unauthorized access to or use of your account.
Users may update their account information at any time through the Service's settings or by contacting our support team for assistance.
5. PURCHASES AND PAYMENT
Users may purchase subscription plans for access to premium features of the Service. By subscribing, you authorize us to charge your chosen payment method for the applicable fees on a recurring basis.
All fees are non-refundable, except as required by law or stated in these Terms of Service. Failure to pay subscription fees may result in the suspension or termination of your account.
We reserve the right to change our pricing and subscription plans at any time. Changes to pricing will not affect active subscriptions until the end of the current billing cycle.
6. FREE TRIAL
We may offer a free trial period for certain premium features of the Service. The duration and scope of the free trial will be specified at the time of registration.
At the end of the free trial period, users will be automatically enrolled in a paid subscription plan unless cancelled before the trial ends. We reserve the right to limit or revoke free trial offers at our discretion.
Users may cancel their subscription at any time during the free trial period without incurring any charges. Cancellation requests should be submitted through the Service's account settings or by contacting our support team.
7. CANCELLATION
Users may cancel their subscription at any time by accessing the Service's account settings or contacting our support team. Cancellation will be effective at the end of the current billing cycle, and no refunds will be provided for the remaining period.
Upon cancellation, users will retain access to the Service until the end of the current billing cycle. We reserve the right to suspend or terminate accounts in the event of non-payment or violation of these Terms of Service.
Please note that certain data and settings associated with your account may be retained for a limited period after cancellation in accordance with our Privacy Policy.
8. PROHIBITED ACTIVITIES
Users agree not to engage in any activities that may interfere with or disrupt the operation of the Service or its associated networks. Prohibited activities include but are not limited to:
Violation of these prohibitions may result in immediate termination of your account and legal action.
9. USER GENERATED CONTRIBUTIONS
Users may contribute content to the Service, such as messages, feedback, or suggestions ("Contributions"). By submitting Contributions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, reproduce, and distribute such Contributions for any purpose.
You acknowledge that you are solely responsible for your Contributions and any consequences thereof. We reserve the right to remove or reject any Contributions that violate these Terms of Service or applicable laws.
Furthermore, you warrant that your Contributions do not infringe upon the intellectual property rights or privacy of any third party. You agree to indemnify and hold us harmless from any claims arising from your Contributions.
10. CONTRIBUTION LICENSE
By submitting content to the Service, users represent and warrant that they have the necessary rights and permissions to do so and that such content does not infringe upon the rights of any third party.
Users agree not to submit Contributions that are unlawful, defamatory, obscene, or otherwise objectionable. We reserve the right to remove or edit Contributions that violate these guidelines.
In the event that a user's account is terminated or suspended, any associated Contributions may be retained and used by us in accordance with our Privacy Policy.
11. SOCIAL MEDIA
Users may integrate social media platforms with the Service to enhance functionality and user experience. Integration with social media platforms is subject to the terms and policies of those platforms.
We are not responsible for the content or activities on third-party social media platforms. Users are encouraged to review and comply with the terms and guidelines provided by each platform.
Integration with social media platforms may involve the exchange of data and information. Users consent to such exchanges and acknowledge that data handling by third-party platforms is beyond our control.
12. THIRD-PARTY WEBSITES AND CONTENT
Our Service may contain links to third-party websites or content not owned or controlled by Support Buddy AI. We do not endorse or assume any responsibility for these third-party sites or services' content, privacy policies, or practices.
Users acknowledge and agree that Support Buddy AI shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites.
We strongly advise users to review the terms and privacy policies of any third-party websites or services that they visit through our Service.
13. SERVICES MANAGEMENT
Support Buddy AI reserves the right to modify, suspend, or discontinue, temporarily or permanently, any part of our Service with or without notice. Users agree that Support Buddy AI shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
In the event of Service interruptions or outages, we will make reasonable efforts to restore the Service promptly. However, we do not guarantee continuous, uninterrupted access to the Service and shall not be liable for any downtime or loss of data.
Users acknowledge that the availability and performance of the Service may be affected by factors beyond our control, including but not limited to internet connectivity, hardware failures, or force majeure events.
14. PRIVACY POLICY
Our Privacy Policy governs the collection, use, and disclosure of personal information provided by users. By using our Service, you consent to the terms of our Privacy Policy.
We may collect certain information about users, including but not limited to contact details, usage data, and cookies. This information is used to improve and customize the Service and may be shared with third-party service providers for these purposes.
Users have the right to access, update, or delete their personal information by contacting Support Buddy AI's privacy team. For more details about our privacy practices, please refer to our Privacy Policy.
15. TERM AND TERMINATION
These Terms of Service are effective until terminated by either party. Users may terminate these terms by discontinuing use of the Service and closing their account.
Support Buddy AI reserves the right to suspend or terminate access to the Service at any time for any reason, including but not limited to violation of these terms or applicable laws.
Upon termination, all rights and licenses granted to users will immediately cease, and any remaining fees or obligations shall become due and payable.
16. MODIFICATIONS AND INTERRUPTIONS
Support Buddy AI reserves the right to modify or update these Terms of Service at any time. Changes will be effective upon posting to the Service or notification to users.
We may interrupt or suspend the Service for maintenance, upgrades, or other reasons without prior notice. Users agree that Support Buddy AI shall not be liable for any such interruptions or suspensions.
We will make reasonable efforts to notify users of significant changes to these terms or Service interruptions via email or through the Service's communication channels.
17. GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
Any disputes arising under these terms shall be resolved exclusively in the courts located in [Jurisdiction], and users hereby consent to the jurisdiction and venue of such courts.
18. DISPUTE RESOLUTION
Any disputes or claims arising out of or relating to these Terms of Service or the use of the Service shall be resolved through binding arbitration conducted by the American Arbitration Association.
The arbitration shall take place in [Jurisdiction] and shall be conducted in English. The arbitrator's decision shall be final and binding on all parties.
Users waive any right to participate in a class action lawsuit or class-wide arbitration. The prevailing party in any arbitration or legal proceeding shall be entitled to recover its reasonable attorneys' fees and costs.
19. CORRECTIONS
We reserve the right to correct any errors, inaccuracies, or omissions in the Service, including pricing and availability information, at any time without prior notice.
Users agree that Support Buddy AI shall not be liable for any such errors or omissions and that corrections may be made at our discretion.
If you believe that any information on the Service is inaccurate or requires correction, please contact our support team for assistance.
20. DISCLAIMER
The Service is provided on an "as is" and "as available" basis without any warranties, express or implied. Support Buddy AI disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.
Users acknowledge and agree that the use of the Service is at their own risk. Support Buddy AI does not warrant that the Service will meet your requirements or that it will be uninterrupted, secure, or error-free.
Any content or information obtained through the use of the Service is accessed at your own discretion and risk. Support Buddy AI shall not be liable for any damages resulting from the use of the Service or reliance on any content available through the Service.
21. LIMITATIONS OF LIABILITY
In no event shall Support Buddy AI be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
Our total liability for any claim arising out of or relating to these Terms of Service or the use of the Service shall not exceed the amount paid by you to Support Buddy AI in the twelve (12) months preceding the claim.
These limitations of liability shall apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
22. INDEMNIFICATION
Users agree to indemnify and hold harmless Support Buddy AI and its affiliates, officers, directors, employees, and agents from any claims, damages, or losses arising out of or related to their use of the Service or violation of these Terms of Service.
This indemnification obligation includes, but is not limited to, legal fees and costs incurred by Support Buddy AI in defending against such claims.
Support Buddy AI reserves the right to assume control of the defense and settlement of any claim subject to indemnification by users, in which case users agree to cooperate with us in defending such claims.
23. USER DATA
We may collect and use certain user data in accordance with our Privacy Policy. By using the Service, users consent to such collection and use of data for purposes such as improving the Service and providing personalized experiences.
Support Buddy AI may process and store user data in various locations, including servers located outside of your country of residence. By using the Service, you acknowledge and consent to the transfer of your data to these locations.
Users retain ownership of their data and have the right to access, update, or delete their information as described in our Privacy Policy. We will not share or sell user data to third parties without consent, except as described in our Privacy Policy.
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
By using our Service, users consent to receive electronic communications from Support Buddy AI, including but not limited to emails, notifications, and messages within the Service.
Electronic communications may satisfy any legal requirement for written notice, and users agree that all agreements, notices, disclosures, and other communications provided electronically meet such requirements.
Users may opt out of receiving certain communications by adjusting their notification preferences through the Service's settings or by contacting our support team