Terms of Service

Support Buddy ("we," "us," or "our") provides a customer support workspace for businesses. The service may include a shared inbox, website chat widget, AI auto-reply and handoff tools, automations, contact records, ticketing and timeline features, and integrations with third-party messaging channels and business tools.

Some features may be added, changed, limited, or removed over time. We may also offer beta, preview, or early access features that are subject to additional conditions and may change more frequently.

You may use the service only if you can form a binding agreement with us and are authorized to act on behalf of the business, workspace, or organization using the service.

If you use the service for a company, agency, or client, you represent that you have authority to bind that entity to these terms.

You are responsible for providing accurate account information and for keeping login credentials secure. You are also responsible for activity that occurs under your account or workspace, including the actions of invited teammates, agents, contractors, and administrators.

You must promptly notify us if you become aware of unauthorized access, misuse, or a security issue affecting your account or workspace.

Some parts of the service may require a paid subscription. By subscribing, you agree to pay the fees, taxes, and charges associated with your selected plan.

If we offer a free trial or promotional access, we may limit eligibility, duration, included features, or usage thresholds. Unless stated otherwise, trials may convert into paid access at the end of the trial period.

We may update pricing or plan structure from time to time. Price changes will apply prospectively. Except where required by law or expressly stated otherwise, fees are non-refundable.

You may not use the service to do anything unlawful, abusive, deceptive, harmful, or that interferes with the operation of the service or the rights of others.

• Access or attempt to access the service, data, or systems without authorization.
• Upload, transmit, or distribute malware, malicious code, or harmful content.
• Use the service to harass, spam, impersonate, mislead, or violate the rights of contacts, customers, workspace users, or third parties.
• Use the service in a way that violates platform rules, messaging channel terms, privacy laws, intellectual property rights, or other applicable laws.
• Probe, scan, reverse engineer, copy, or exploit the service except as expressly allowed by law or by us in writing.

You retain responsibility for the data, content, contacts, messages, files, prompts, automations, and other materials submitted to or processed through your workspace.

You represent and warrant that you have all rights, permissions, notices, and lawful bases needed to collect, use, disclose, and process that data through the service and through any connected channels or integrations.

You are responsible for your automations, routing rules, replies, outbound messaging activity, and any business decisions made using the service.

The service may provide AI-assisted features such as automated replies, summaries, classifications, routing suggestions, confidence signals, handoff triggers, or other outputs. These features are intended to assist your team, not replace human judgment.

AI outputs may be incomplete, inaccurate, or inappropriate for your use case. You are responsible for reviewing outputs before relying on them or sending them to customers.

The service may depend on or connect with third-party platforms such as Instagram, WhatsApp, your website, payment providers, analytics tools, hosting providers, and other external services.

Your use of those third-party services is governed by their own terms and policies. We are not responsible for third-party services, their availability, policy changes, acts, omissions, or data handling practices.

If a third-party platform changes its APIs, rules, approval requirements, or permitted use cases, we may need to change, suspend, or limit the related functionality in Support Buddy.

We own or license the service, including the software, visual design, trademarks, branding, documentation, and other content we provide, excluding your customer data and other content you submit.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business purposes.

If you provide suggestions, ideas, feature requests, comments, or other feedback about the service, you grant us the right to use that feedback without restriction or compensation to you.

Our Privacy Policy explains how we collect, use, and disclose personal information in connection with the service. By using the service, you acknowledge that we may process personal information as described in that policy.

We work to keep the service available and reliable, but we do not guarantee uninterrupted or error-free operation. The service may be unavailable from time to time for maintenance, updates, third-party outages, or reasons beyond our control.

We may modify, suspend, or discontinue any part of the service at any time. Where practical, we may provide notice of material changes.

You may stop using the service at any time. We may suspend or terminate your access if you violate these terms, fail to pay applicable fees, create risk for us or others, or if we are required to do so by law or a third-party platform.

After termination, your right to use the service ends immediately, but provisions that by their nature should survive termination will continue to apply.

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Support Buddy disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and that the service will be uninterrupted, error-free, or fully secure.

To the maximum extent permitted by law, Support Buddy will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business opportunity, data, or business interruption.

To the maximum extent permitted by law, our aggregate liability for claims arising out of or related to the service or these terms will not exceed the amount you paid us for the service during the twelve months before the event giving rise to the claim.

You agree to indemnify and hold harmless Support Buddy and its affiliates, officers, directors, employees, and agents from claims, losses, liabilities, damages, costs, and expenses arising out of or related to your use of the service, your customer data, your integrations, your violation of these terms, or your violation of applicable law or third-party rights.

These terms are governed by the laws of the Federal Republic of Nigeria, excluding its conflict of laws rules.

Any dispute, claim, or controversy arising out of or relating to these terms or the service will be resolved in the competent courts located in Lagos State, Nigeria, unless applicable law requires otherwise.

We may update these terms from time to time. If we make material changes, we may provide notice by posting the updated terms on the service or by other reasonable means. Your continued use of the service after the updated terms become effective means you accept the revised terms.

If you have questions about these terms, please contact us at [contact@email.com].