Your DMs, comments, and site chat. One inbox.
Stop jumping between Instagram, WhatsApp, and your website widget. Support Buddy unifies every conversation in one workspace, with AI that drafts, deflects, and hands off when a human should take over.
Set up your channels in minutes.
3 channels. One inbox.
Instagram, WhatsApp, and website chat, live today.
A chat widget that captures leads.
Drop the widget on your site or link in bio. AI handles FAQs and routing. Real questions land with your team, with full context.
See the widget
A social inbox that keeps up.
Instagram DMs and WhatsApp messages in one queue. Reply once. Track everything. Hand off to a Teammate or open a Ticket without losing the thread.
See the inbox
Automations that match how fans buy.
Comment on a post? Story reply with a keyword? New WhatsApp message? Chain links, forms, Tickets, and handoffs until the job is done.
See automations
See every conversation in one place.
The shared inbox, Tickets, context panel, and handoff system, built for teams who live in the DMs, not five browser tabs.
Every channel, one composer
Collab DM
Assigned 2m ago
Order on WhatsApp
Assigned 2m ago
Instagram comment
Assigned 2m ago
Pricing page chat
Assigned 2m ago
Contact
Alex from Greenhouse North
Last seen on Instagram, WhatsApp, and website chat.
Ticket
Order follow-up linked to 3 Conversations.
Notes
VIP customer. Route refunds to Kim.
Three steps. Maybe twenty minutes.
Connect the channels you already use, train the AI on your sources, then build automations that match how your brand actually sells.
Start free trialConnect your channels.
Add Instagram, WhatsApp, and your website chat widget from settings. Most setups finish in under three minutes.
Train the AI on your sources.
Point Support Buddy at your help docs and FAQs. The AI starts drafting, deflecting, and answering on day one.
Build automations that fit how you work.
Compose channel-native triggers and chained actions. Send a link. Send a form. Open a Ticket. Hand off to a Teammate.
Channel identity stays visible. Workflow stays consistent.
Every Contact lands in the same Conversation list, with the same composer, templates, Tickets, and automation surface. Instagram, WhatsApp, and website chat keep their own identity, without three separate tools.
AI does the work. You stay accountable.
Most AI tools give you a black box. Support Buddy shows the AI draft, the confidence score, and the moment it hands off to a Teammate, whether the message came from a DM, a comment, or your site chat.
- AI drafts replies your Teammates can edit before sending.
- Auto-replies that escalate cleanly when confidence drops.
- A clear AI and Teammate badge on every Conversation.
Draft, confidence, handoff
I can help with that. Your customer can update their shipping address from the order link, and if the order is already packed we can hand this to a Teammate.
Handoff
Teammate needed
Confidence dropped after the customer mentioned a custom collab rate.
Audit trail
- 12:03 AI draft generated
- 12:04 Confidence threshold checked
- 12:04 Kim took over
Vertical steps, live preview
Trigger: Instagram comment on a post
Condition: Comment includes pricing keyword
Action: Send a link
Action: Send a form
Action: Open a Ticket
Action: Hand off to a Teammate
Customer comment
Do you ship internationally?
Automated reply
Yes. We reply on Instagram, WhatsApp, and website chat from one workspace.
Channel-native triggers. Chained actions. No spaghetti.
Most automation tools force you to think in flowcharts. Support Buddy uses a vertical step list with a live preview of the channel you are targeting.
Trigger examples
New Instagram comment on a post. Instagram story reply with a keyword. WhatsApp message from a new Contact. Website chat opened on a pricing page.
Action examples
Send a link. Send a form. Open a Ticket. Tag the Contact. Hand off to a Teammate.
Built for people who live in the DMs.
Creators, shop owners, and small teams use Support Buddy to reply faster, automate the repetitive stuff, and stay human when it counts.
"We stopped treating Instagram DMs and website chat like two separate jobs. One inbox, obvious handoff. That's what sold us."
Amina Yusuf
Founder, Northstar Home
"Comment automations and WhatsApp follow-ups in one builder. It reads like our actual playbook, not a flowchart maze."
Tobi Afolayan
Operations, Fieldlane
"The AI handles the easy DMs fast. What I trust is how clear it is when a human takes over. Nothing gets hidden."
Maya Clarke
Creator, Loop & Ledger
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Comparison, in plain English.
Buyers compare tools anyway. Better to show the contrast directly.
Support BuddyStop losing leads in the DMs.
One inbox. AI that helps. Automations that compose. Set it up before lunch.