Your DMs, comments, and site chat. One inbox.
Stop tab-hopping across the apps where your customers actually message you. Support Buddy unifies every conversation in one workspace, with AI auto-replies and clean handoff when a human should take over.
Set up your channels in minutes.
3 channels. One inbox.
Instagram, WhatsApp, and website chat, live today.
A chat widget that captures leads.
Drop the widget on your site or link in bio. AI handles FAQs and routing. Real questions land with your team, with full context.
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A social inbox that keeps up.
Every message from your connected channels in one queue. Reply once. Track everything. Hand off to a Teammate or open a Ticket without losing the thread.
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Automations that match how fans buy.
Comment on a post? Story reply with a keyword? New message from a Contact? Chain links, forms, Tickets, and handoffs until the job is done.
See automations
See every conversation in one place.
The shared inbox, Tickets, context panel, and handoff system, built for teams who live in the DMs, not five browser tabs.
Channel identity stays visible. Workflow stays consistent.
Every Contact lands in the same Conversation list, with the same composer, templates, Tickets, and automation surface. Instagram, WhatsApp, and website chat keep their own identity, without three separate tools.
AI handles the repeat questions. You stay accountable.
Most AI tools give you a black box. Support Buddy shows when the AI replied, when confidence dropped, and the moment a Teammate took over — whether the message came from a DM, a comment, or chat on your site.
- AI auto-replies from your FAQs and sources on connected channels and in automations.
- Clean handoff when confidence drops or the customer asks for a person.
- A clear AI and Teammate badge on every Conversation.
Channel-native triggers. Chained actions. No spaghetti.
Most automation tools force you to think in flowcharts. Support Buddy uses a vertical step list with a live preview of the channel you are targeting.
Trigger examples
New comment on a post. Story reply with a keyword. Message from a new Contact. Chat opened on a pricing page.
Action examples
Send a link. Send a form. Open a Ticket. Tag the Contact. Hand off to a Teammate.
Built for people who live in the DMs.
Creators, shop owners, and sales teams use one inbox for the conversations that actually drive revenue — not five tabs and a prayer.
Creator
Turn story replies and comment messages into booked calls without living in three apps.
E-commerce owner
Answer shipping, sizing, and order questions from your channels while you're packing orders.
Sales team
Catch pricing and demo requests from chat and DMs, then hand hot leads to a Teammate with full context.
Comparison, in plain English.
Buyers compare tools anyway. Better to show the contrast directly.
Support BuddyStop losing leads in the DMs.
One inbox. AI that helps. Automations that compose. Set it up before lunch.