Pricing

Choose a plan for the conversations you want to automate.

Choose the channel capacity, Contacts, teammates, Automations, and AI responses that fit your current workload. Every plan includes a 14-day free trial.

Basic

For solo operators getting things off the ground.

A focused plan for one person managing and automating customer conversations.

$15/mo

Billed monthly

Website widget and Instagram
Up to 2 connected channels
1 Teammate seat
Up to 1,000 Contacts
500 AI auto-responses per month
Up to 5 published Automations
Standard support

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14-day free trial. Cancel anytime.

Pro. Most popular.

For growing support teams that actually run support.

More channels, teammates, Contacts, and AI responses for a growing brand.

$32/mo

Billed monthly

Website widget, Instagram, WhatsApp, and Messenger (coming soon)
Up to 4 connected channels
Up to 5 Teammate seats
Up to 10,000 Contacts
2,000 AI auto-responses per month
Unlimited published Automations
Priority support

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14-day free trial. Switch plans anytime.

Business

For established support operations that need room.

Higher limits, dedicated onboarding, and support for an established customer team.

$72/mo

Billed monthly

All live channels plus Messenger (coming soon)
Unlimited connected channels
Up to 15 Teammate seats
Up to 50,000 Contacts
10,000 AI auto-responses per month
Unlimited published Automations
Dedicated support and onboarding

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14-day free trial. Switch plans anytime.

Compare plan limits

See what each plan includes before you choose.

Swipe sideways to compare every plan.

Feature	Basic	Pro	Business
Channel types	Website widget, Instagram	Website widget, Instagram, WhatsApp, Messenger (coming soon)	Website widget, Instagram, WhatsApp, Messenger (coming soon)
Connected channels at once	2	4	Unlimited
Teammate seats	1	5	15
Contacts	1,000	10,000	50,000
AI auto-responses per month	500	2,000	10,000
Published automations	Up to 5	Unlimited	Unlimited
Knowledge base	5 files · 8 pages · 30 MB	25 files · 50 pages · 100 MB	100 files · 100 pages · 500 MB
Shared inbox	Included	Included	Included
Automation builder & templates	Included	Included	Included
Free trial	14 days	14 days	14 days
Support	Standard	Priority	Dedicated
Onboarding	Standard	Priority	Dedicated

Need more channels, Contacts, or AI volume than Business covers? Contact us and we will help you scope the right limits.

FAQ

Questions about plans and usage.

Clear answers about channels, limits, and billing.

What counts as an AI auto-response?+

Any reply Support Buddy sends to a Contact without a Teammate writing it counts as an AI auto-response. This includes replies from the website widget and Automations. Messages written by a Teammate do not count.

Which channels can I connect?+

Website chat, WhatsApp, and Instagram are live on every plan. Messenger is coming soon. Plans differ by how many channels you can connect at once on Basic.

How does seat counting work?+

Teammate seats are humans inside your Workspace. Contacts are the people you talk to. They are counted separately. AI does not consume a seat.

Can I switch plans?+

Anytime. Move up or down from settings. Annual stays prorated.

Are Automations included?+

Yes. Automations are included on every plan. Run volume scales with your AI auto-response budget on the higher tiers.

Is there a free tier?+

Every plan includes a 14-day free trial. Choose the plan that fits your channel and contact needs, then change plans from settings if your needs change.

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Need help choosing a plan?

Tell us which channels you use, how many customer conversations you manage, and what you want to automate. We will help you choose the right starting point.

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Start free

Put your customer conversations in one working inbox.

Connect a channel, test one Automation, and choose a plan after you have seen the workflow in action.

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