See what changed in Support Buddy.
Follow improvements to the shared inbox, AI replies, Automations, website chat, and connected channels.
Latest
Instagram comment-to-DM workflows
Create an Automation that responds to an Instagram comment and continues the conversation with a private reply.
Latest
Instagram, WhatsApp, and website chat in one inbox
View connected customer conversations in one Conversation list while keeping the source channel visible.
Latest
AI sources and human handoff
Use URLs, files, and FAQs as answer sources, then route a Conversation to a Teammate when needed.