The Support Buddy blog

Practical guides to better customer conversations.

Learn how to automate routine replies, connect customer channels, improve handoff, and follow up from one inbox.

How to improve your WhatsApp auto reply
WhatsApp

How to improve your WhatsApp auto reply

Build a WhatsApp auto reply that uses approved business information and routes the Conversation when a person should respond.

2 min read
How the website chat preview works
Product

How the website chat preview works

The website chat widget preview uses the same runtime as production, so what you configure is exactly what your visitors see.

1 min read
A first look at Support Buddy
Product

A first look at Support Buddy

Support Buddy brings every channel you connect into one workspace. Here is the first look at the inbox, contacts, and automations.

1 min read