A first look at Support Buddy

Support Buddy is a unified social inbox for the conversations that actually drive revenue. Every channel you connect, Instagram, WhatsApp, and website chat today, lands in one workspace with the same composer, the same context, and the same automation surface.

What's in the box

• Conversations. One queue across every connected channel, with channel identity kept visible.
• Tickets. Turn a thread into tracked work without leaving the inbox.
• Contacts. A timeline of every conversation, note, and automation event per person.
• Automations. Channel-native triggers and chained actions that match how your brand sells.

Why one inbox

Tab-hopping loses leads. When a customer messages you on Instagram and follows up on WhatsApp, those should be one conversation, not two tools and a guess. A single inbox keeps the context together so replies are faster and nothing slips.

See the full breakdown on the features page, and check plans on the pricing page.