Run support like a modern brand.
Instagram, WhatsApp, and website chat in one inbox. AI that drafts, deflects, and hands off cleanly. Composable automations built for how customers actually behave in your DMs, comments, and on your site.
Why this page exists
Built for creators and brands who live in the DMs, not five tabs and a prayer.
AI does the work. You stay accountable.
Most AI for support tools give you a black box. Support Buddy shows the AI draft, the AI confidence, and the moment it hands off. Every automated reply is auditable.
- AI drafts your Teammates can edit before sending.
- Auto-replies that escalate when confidence drops.
- Clear AI and Teammate badge on every Conversation and reply.
- One-click takeover from any Teammate, on any channel.
Draft, confidence, handoff
I can help with that. Your customer can update their shipping address from the order link, and if the order is already packed we can hand this to a Teammate.
Handoff
Teammate needed
Confidence dropped after the customer mentioned a custom collab rate.
Audit trail
- 12:03 AI draft generated
- 12:04 Confidence threshold checked
- 12:04 Kim took over
Channel-native triggers. Chained actions. No spaghetti.
Automations live in a vertical step list with a live preview of the channel you are targeting. Compose a trigger, add conditions, chain actions, hand off when the work needs a human.
- Instagram comments, Instagram story replies, WhatsApp messages, and website chat opens can all start an Automation. Messenger triggers are coming soon.
- Send a link, send a form, send a templated reply, tag the Contact, open a Ticket, or hand off to a Teammate.
- Wait, branch, or stop without turning the builder into a maze.
Vertical steps, live preview
Trigger: Instagram comment on a post
Condition: Comment includes pricing keyword
Action: Send a link
Action: Send a form
Action: Open a Ticket
Action: Hand off to a Teammate
Customer comment
Do you ship internationally?
Automated reply
Yes. We reply on Instagram, WhatsApp, and website chat from one workspace.
An AI widget you can actually trust on your homepage.
Drop the widget on your site. AI handles common questions on day one. When confidence drops, the Conversation routes to a Teammate cleanly, with full context.
- AI sources from URLs, files, and FAQs.
- Live preview pane next to every setting.
- Office hours, away states, and prechat form for real-world coverage.
- Conversation transcripts saved on every Contact.
An AI widget you can trust
Settings
Support Buddy
A Contact record that earns its keep.
Every Conversation, Ticket, internal note, and Automation event lands on the Contact timeline. Edit attributes, segment Contacts, merge duplicates, and import from CSV.
- Unified timeline of Conversations, Tickets, notes, and Automation events.
- Custom attributes per Contact.
- Segments built from real attributes, not vague tags.
- Merge and import flows that respect history.
A Contact record that earns its keep
Amina Yusuf
Customer since March. Active on Instagram and website chat.
Conversation: Instagram collab DM
Ticket: Wholesale inquiry opened
Internal note: Wants WhatsApp routing demo
Automation event: Follow-up form sent
Built like infrastructure, not a side project.
Support Buddy is the inbox your team will live in. Reliability matters. Security matters. We design for both from day one.
- Public status page tracking each channel and core service.
- Audit log of admin and security-relevant actions.
- Role-based access for Owner, Admin, Manager, Teammate, and Viewer.
- Data export and channel disconnection without lock-in.
Built like infrastructure
Status
Audit log
Security-sensitive actions stay visible and attributable.
Try the workspace your team will actually live in.
Connect Instagram, WhatsApp, or your website chat. Train the AI. Build one Automation. Decide in 30 minutes.