Reach us where you are.
We practice what we ship. Talk to us on Instagram, WhatsApp, or website chat, or send a structured message if that is easier. Every channel lands in the same Workspace on our side.
Three channels. One team behind the replies.
DM us on Instagram
Especially if you are evaluating Support Buddy for social automations. We use it ourselves.
Usually within a few hours during the work week.
Message us on WhatsApp
Best for quick back-and-forth and questions about onboarding. Add us as a contact or scan the code.
Usually within 1 hour, 7 days a week.
Website chat
Open the chat widget
Click the button in the bottom right. AI handles fast questions. A Teammate jumps in when it counts.
Usually within 5 minutes during office hours.
Messenger
Messenger
Messenger support is coming soon. DM us on Instagram or WhatsApp in the meantime.
Coming soon. DM us on Instagram in the meantime.
Coming soon
Email for formal requests
Best for long, detailed, or attachment-heavy questions, especially anything procurement-related.
Usually within one business day.
Office hours: Monday to Friday, 9:00-17:00 WAT. Outside office hours, AI replies first and a Teammate follows up.
For sales, support, partnerships, press, or anything more structured than a chat.
We route by topic and tell you who to expect a reply from.
Topic helper
We'll route you to whoever knows your channel mix and team size.
Every message lands in our own Workspace.
AI drafts a first response. A Teammate reviews, edits, and replies on the channel you used. You get continuity, not a generic ticket-reply void.
Useful links
Read the docs: docs.supportbuddy.app
Check service status: status.supportbuddy.app
See pricing: /pricing
Read the changelog: /changelog