Ask a question on the channel you prefer.
Message us on Instagram, WhatsApp, or website chat. You can also use the form for sales, support, partnerships, or a detailed request.
Talk to the team that builds and supports Support Buddy.
DM us on Instagram
Ask us about comment-to-DM workflows, Instagram setup, or the right plan for your account.
Usually within a few hours during the work week.
DM @supportbuddyaiMessage us on WhatsApp
Use WhatsApp for quick questions about setup, onboarding, or connected channels.
Usually within 1 hour, 7 days a week.
Website chat
Open the chat widget
Use the button in the bottom right for product and setup questions. A Teammate can continue the Conversation if needed.
Usually within 5 minutes during office hours.
Messenger
Messenger
Messenger support is coming soon. DM us on Instagram or WhatsApp in the meantime.
Coming soon. DM us on Instagram in the meantime.
Coming soon
Email for formal requests
Best for long, detailed, or attachment-heavy questions, especially anything procurement-related.
Usually within one business day.
Office hours: Monday to Friday, 9:00-17:00 WAT. Outside office hours, AI replies first and a Teammate follows up.
Tell us what you are trying to automate or solve.
Choose a topic and include enough context for us to send a useful first response.
Topic helper
We'll route you to whoever knows your channel mix and team size.
Your message reaches the right person.
We route your request by topic and keep the conversation on the channel you chose. Product and account questions can move to a Teammate when a personal response is needed.
Useful links
Read the docs: docs.supportbuddy.app
Check service status: status.supportbuddy.app
See pricing: /pricing
Read the changelog: /changelog