Why the website chat widget preview lives inside the product
The website chat widget is both an embed bundle and a control surface, so the live preview uses the same runtime as production. Here is why that matters.
The website chat widget is two things at once: an embed bundle that runs on your site, and a control surface you configure inside Support Buddy. We made one deliberate choice early on, the live preview uses the same runtime as production.
Preview parity beats a mock
A faked preview drifts. You tweak a color or an away message, ship it, and the real widget looks different. By running the actual widget runtime inside the settings pane, what you see while configuring is exactly what your visitors get.
What you can configure
- AI sources from URLs, files, and FAQs.
- Office hours, away states, and a prechat form.
- Branding that matches your site.
- Clean handoff to a teammate when confidence drops.
Every conversation the widget starts is saved on the contact, so your team keeps full context. Read more on the features page, or see plans on the pricing page.