We are building a clearer path from customer interest to conversation.
Support Buddy helps small teams manage customer messages across connected channels, automate routine work, and step into important Conversations with the full history.
Start with a 14-day free trial.
Built around the work small teams already do.
“Customers should not have to repeat themselves because they changed channels.”
Kunle started Support Buddy in 2026after seeing how much manual work sits between an incoming message and a useful follow-up. Small teams were copying details between tools, repeating answers, and switching tools to recover context that should already have been available.
We wanted a practical way to automate the first response, preserve the full Conversation, and make human takeover simple. That became Support Buddy.
Help small teams follow up while customer interest is still fresh.
We give teams one place to see the trigger, automated response, customer details, and human follow-up. The goal is simple: less repeated work and more useful conversations.
What we believe about customer conversations.
Customer intent should not disappear between channels.
A comment, DM, and website chat may come from the same person. Support Buddy keeps that context together so the next reply starts from what already happened.
Automation should make the next step clear.
A useful Automation has a clear trigger, a relevant response, and an obvious point where a person can take over.
AI should be visible and reviewable.
Your team should know when AI replied, which sources it used, and when the Conversation moved to a Teammate.
Pricing should explain what changes.
Each plan shows its channel, Contact, teammate, Automation, and AI response limits before you start.
How we build.
Explain the workflow clearly.
Customers should understand what starts an Automation, what it sends, and when a person takes over.
Make common work dependable.
A reliable comment reply or handoff is more useful than a long list of features that need constant attention.
Use consistent product language.
Workspace, Contact, Conversation, Automation, Teammate, and AI mean the same thing across the product and our documentation.
Keep people in control.
A Teammate can review automated replies and take over a Conversation when judgment or empathy matters.
A small team focused on useful automation.
We build, test, and support Support Buddy ourselves. The people shaping the product stay close to the customer conversations it is designed to improve.
Kunle
Founder and product
Ada
Design and brand
Moses
Operations and support
Try Support Buddy on your channels.
Connect one of your channels, publish an Automation, and see how the workflow fits during your 14-day trial.